Choose the purpose and channels
Use discovery to identify the audience, relevant channels and the role social activity should play in the customer journey.
We turn the substance of your business into relevant social content, then manage publishing around a clear commercial purpose.
Start your free briefUse discovery to identify the audience, relevant channels and the role social activity should play in the customer journey.
Build themes from your core messages, useful explanations, demonstrations and evidence. Each piece should give the audience something worth understanding.
Agree a content schedule, approval process and management responsibilities. The package defines publishing frequency and the extent of audience-response handling.
Consider audience response and progress towards the agreed commercial goals. Use observations to refine content rather than treating engagement alone as the result.
Provide access through the agreed account permissions, source material and feedback. We agree who handles enquiries and customer-specific issues.
Start with the free brief. We assess fit and agree the scope and fee for our own paid discovery. Delivery services are then scoped separately, individually or as an integrated package. You can share earlier research, but it does not replace our discovery.
Fees and timings depend on the scope. Completing the free brief does not commit you to paid work.
The initial brief is free. We agree the scope and fee
before beginning paid audit and discovery.